Gallagher Technical Operations Technician Senior in Lakewood Ranch, Florida

Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

Arthur J. Gallagher Risk Management Services, Inc. is the U.S. retail property/casualty brokerage division of Arthur J. Gallagher & Co. Our advisors specialize by industry and coverage types—developing solutions uniquely tailored to individual client requirements. We deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products to clients around the world. For additional information, please refer to Career Opportunities with Arthur J. Gallagher & Co.

Position Summary:

  • Undertakes assigned technical tasks and key processes requiring some planning and experience whilst remaining compliant with Company Policy and external regulation.

Key Responsibilities:

  • Manages own workload, supporting the team; AJG business areas; associated clients and markets.

  • Has in-depth knowledge in specified field: accounting transactions; cover and premium signings; MRC slips; certificates; policies; wordings; insurance documentation.

  • Acts as appoint of reference on all complex queries.

Additional Considerations:

  • Reviews insurance program – binders and policies for coverage and terms of the policy

  • Coordinates review with all facets of policy coverage terms, rates and certificates with on-line quote, click and bind Affinity system

  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.

  • Modify, update, and process existing policies and claims to reflect any change in named insured, amount of coverage, or type of insurance.

  • Plan, coordinate and direct research and facilitate the information systems-related activities of the Company

  • Coordinates E&O terms and conditions with specific departments to be certain:

  • Correct certificates are printed and distributed

  • Payment term matrices are entered into the system

  • Current agent contact information is recorded and maintained

  • In the Gallagher Affinity process

  • Complete semi-annual internal branch audits and liaison with Corporate Gallagher compliance.

  • Liaison with Lakewood Ranch Marketing, Operations and Business Development to assure local process is in compliance with Corporate Gallagher policies and procedures

  • Maintain Branch Level business continuity plan and liaison with Gallagher Affinity Corporate BCP project manager.

  • Interpret insurance regulations to ensure program compliance with state and federal law.


  • Bachelor's degree

  • 3 years of related experience.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job: Risk Management

Organization: GGB US - SBA Region

Title: Technical Operations Technician Senior

Location: Florida-Lakewood Ranch

Requisition ID: 45122