Gallagher Technical Analyst Team Lead - GSC in Las Vegas, Nevada

Arthur J. Gallagher & Co ., one of the world's largest insurance brokerage and risk management services firms, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services to clients around the world. If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Position Summary:

Acts as main point of contact for IT management, local and remote service desk employees, and local office leadership.

Key responsibilities involve:

  • Provides leadership support in coaching, monitoring, and providing feedback to service desk resources, delegates tasks/manages workloads, coordinates scheduling adjustments, implements process improvements, and provides input into performance management.

  • Accountable for taking lead in times of major system outages, supplier issues and conflict resolution with customers.

  • Provides advanced issue oversight management for dispatch requests and IT partner assistance.

  • Provides regional and desktop support in setting up new user computer configurations as we hire new employees, installing and troubleshooting hardware, peripherals and software, and troubleshooting for network functionality and performance issues.

  • Facilitates onsite service desk and end user training.

Additional Considerations:

Required:

  • Bachelor's degree and 6 years of professional IT service and support experience required.

  • Validated ability to provide high level of customer service, problem resolution, and support for external and internal customers.

  • Knowledge and experience with a variety of operating systems, hardware, applications and tools using the Microsoft Windows platform.

  • Ability to travel within a 20 mile radius in the Las Vegas area based on business need.

Desired:

  • Experience in the following technologies, not limited to but preferred: Microsoft SCCM, Active Directory, Virtualization, Citrix, Scripting and Hardware support.

  • Computer imaging knowledge.

  • Windows 7 and Windows 10 proficiency.

  • Experience in IT operations and process management.

  • Ability to translate technical information into business and customer language.

  • Knowledge and understanding of ticketing applications and workflow (Remedy preferred).

Behaviors:

  • Ability to handle stressful periods and work effectively in an energizing environment.

  • Ability to multitask, prioritize and complete work you're doing.

  • Strong business, technical and analytical abilities and ability to use advanced problem solving to find answers for customer issues.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job: Information Technology

Organization: Corp - HO Managed Expenses

Title: Technical Analyst Team Lead - GSC

Location: Nevada-Las Vegas

Requisition ID: 43449