Gallagher Claims Officer - Best Practice Assessor in New South Wales, Australia

  • Unique opportunity to work directly with our U.S. company reviewing claims;

  • Diverse, fast paced organisation genuine learning & development opportunities;

  • Flexible work hours – including a 9 day fortnight.

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Gallagher, with over 27,000 great people worldwide in over 140 countries.

We are proud to be one of 135 companies from 23 countries and representing 57 industry categories, named on the Ethisphere Institute’s 2018 World’s Most Ethical Companies list for the seventh consecutive year.

The position

We currently have multiple opportunities for Claims Officers (known internally as Best Practice Assessors) to join our office located in North Sydney . We have a mix of permanent full time and part time positions available.

As these roles are providing support to our U.S. colleagues, you will have the opportunity to work flexible hours , with early starts and finishes.

Your role:

  • Undertake reviews/audits of claims against a qualitative audit tool;

  • Assess accuracy and efficiency of claims management strategies, and provide feedback and recommendations;

  • Conduct audits of policies and procedures, ensuring that “best practice” is met with regards to statutory, regulatory and ethical requirements;

  • Apply critical thinking and an evidence based approach to case management and claims settlement;

  • Utilise audit data and results to develop reports for the U.S.;

  • Identify key strengths and areas for improvement in U.S. operations;

  • Provide recommendations and feedback to stakeholders in relation to skill gaps identified.

What we are looking for:

  • Motivated and energetic individuals who are keen to challenge themselves!

  • Well-developed analytical and problem solving skills

  • Knowledge of general business and administrative practices

  • A proven ability to communicate effectively both verbally and in written format

  • The capability to work autonomously and as part of a high-functioning team

  • Previous workers compensation experience is highly regarded

What we can offer you:

  • Attractive remuneration packaging

  • Flexible working arrangements – healthy work/life balance

  • Staff referral incentive

  • Opportunities for ongoing education and development

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Personal touches like weekly fruit bowls and birthday celebrations

  • Active Social club with regular events

  • The opportunity to work for a company that gives back through our community and volunteer programs.

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job.

Only people with the right to work in this country will be considered for this position.

Agency candidates will not be considered for this role.

Job: Claims

Organization: GB International

Title: Claims Officer - Best Practice Assessor

Location: Australia-New South Wales-North Sydney

Requisition ID: 44328