Gallagher Liability Claims Consultant in Queensland, Australia

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries.

We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute’s 2017 World’s Most Ethical Companies list for the sixth consecutive year.

The position

Due to continued growth we are currently seeking a Liability Claims Consultant to join our corporate office located in Brisbane CBD. This is an excellent role for a Claims Consultant that is looking to take the next step in their career.

Responsibilities include but are not limited to :

  • Manage liability claims end to end, attend and run settlement conferences

  • Manage client accounts on a national basis

  • Interpret public liability and professional indemnity policy wordings and applying accurately

  • Settling claims within client service instructions, company guidelines and delegated authority

  • Building and developing external business relationships

  • Attending client meetings where applicable

  • Preparing standard client reports within service instructions

  • Achieve monthly productivity level as designated by management

  • Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements

  • Resolve complaints in accordance with company guidelines

  • Identify opportunities for process improvement

  • Identify potential fraud/recovery indicators for claims where applicable

What we are looking for :

  • Claims experience in property damage and personal injury (required)

  • Claims experience in professional indemnity (desirable)

  • Industry specific ANZIIF qualifications (desirable)

  • Flexibility and receptivity to change

  • Focused on customer / client

  • Negotiation skills

  • Excellent customer service skills;

  • Excellent communication and interpersonal skills

  • PC literate – Database and Microsoft Office

  • Time management and organisational skills

  • Team players

What we can offer you :

  • Attractive remuneration packaging

  • Flexible work hours

  • Staff referral incentive

  • Opportunities for ongoing education and development

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Personal touches like weekly fruit bowls and birthday celebrations

  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job .

Only people with the right to work in this country will be considered for this position.

Agency candidates will not be considered for this role .

Job: Claims

Organization: GB International

Title: Liability Claims Consultant

Location: Australia-Queensland-Brisbane

Requisition ID: 44332