Gallagher Manager, Claim Reporting Operations in Rolling Meadows, Illinois

At Gallagher Bassett Services, Inc. (GB) at we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation as one of the most progressive property/casualty third party claims service organizations in our industry and throughout the world. Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide. For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator." If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Position Summary:

  • Primarily focused on providing project management support services for technology integrations. Documents technology enhancements and addresses new requests, working with technology and clients to develop project requirements, timelines and workflows. Facilitates communications between different stakeholders for implementations, including status calls.

Key Responsibilities:

  • Formulating and defining business scope and objectives through research and fact-finding.

  • Analyzing business processes, identifying process deficiencies, researching solutions and planning and coordinating the remediation.

  • Validating business requirements and conducting user acceptance testing.

  • Completing post deployment quality reviews.

  • Essential duties may also include: Creating reports; Managing, troubleshooting, and resolving service issues; and Developing detailed project plans.


  • Bachelor's degree.

  • Minimum of 6 years related experience in claim reporting or similar work experience.

  • Prior project management experience, especially with technology.

  • Experience communicating to a variety of different audiences in different formats.

  • Proficiency in Microsoft Office-advanced Excel skills.

Preferred Requirements:

  • Bachelor’s degree in Computer Science, Business Administration or related field.

  • Prior experience with agile methodology is a plus.

Key Characteristics:

  • Strong analytical skills.

  • Excellent interpersonal, written and verbal communication skills.

  • Ability to interpret customer needs and translate them into application or operational requirements.

  • Strong organizational skills and ability to participate in multiple projects simultaneously.

  • Must be comfortable with client interaction – able to communicate in a professional manner.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job: Claims

Organization: GB US Operations

Title: Manager, Claim Reporting Operations

Location: Illinois-Rolling Meadows

Requisition ID: 44001