Gallagher Eligibility Officer in South Australia, Australia

  • Build your Claims career with a global organisation

  • Fixed term contract on offer

  • Work for a company listed in the World’s Most Ethical Companies list for seven consecutive years

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries.

We are proud to be one of 135 companies from 23 countries and representing 57 industry categories, named on the Ethisphere Institute’s 2018 World’s Most Ethical Companies list for the seventh consecutive year.

The Position:

We are currently seeking a Liability Officer for a fixed-term contract in our Adelaide office. This position is known internally as Eligibility Officer.

Responsibilities include but are not limited to:

  • Maintaining a high level of customer service when dealing with external stakeholders;

  • Determining the outcome of claims based on information at hand and in with legislation;

  • Actively listen, show empathy and recognise the needs of the worker and employer;

  • Utilising appropriate referrals and investigation tools to expedite information gathering, ensuring accurate and timely determinations are achieved;

  • Liaising with key internal stakeholders regarding difficult claim circumstances before determination;

  • Identifying any potential barriers and provide effective strategies for eligibility outcomes.

The Candidate

To be successful in this role you will need to have demonstrated ability to interact empathetically with people in vulnerable situations, along with highly developed customer service and interpersonal skills, with the ability to quickly build rapport and develop trust. We are seeking an individual with a strong sense of accountability with the ability to follow through on tasks within tight timeframes;

Demonstrated claims management experience & knowledge of relevant acts and legislative requirements along with Industry specific qualifications and demonstrated knowledge and understanding of the rights and responsibilities of people who are impacted by a workplace injury, work health benefits and services available to workers and employers will be held in high regard.

What we can offer you:

  • Attractive remuneration packaging;

  • Flexible work arrangements;

  • Staff referral incentive;

  • Opportunities for ongoing education and development;

  • Service recognition awards;

  • Employee assistance program for yourself and immediate family members;

  • A fun, supportive, and inclusive working environment;

  • The opportunity to work for a company that gives back through our volunteer and community programs.

To apply:

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job. Applications

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

Only people with the right to work in this country will be considered for this position.


Job: Claims

Organization: GB International

Title: Eligibility Officer

Location: Australia-South Australia-Adelaide

Requisition ID: 45094