Gallagher Director of Operations - Employee Benefits in St. Louis, Missouri


We are Arthur J. Gallagher & Co., one of the world’s largest insurance Brokers, providing a full range of retail and wholesale property/casualty (P/C) Brokerage and alternative risk transfer services globally, as well as employee benefit Brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

ADivision of AJG

Gallagher Benefit Services, Inc., a subsidiary of Arthur J. Gallagher & Co., is one of the leading employee benefits Brokers and consultants in the U.S. We deliver a full range of employee benefits services and consulting, as well as human resource services. If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Position Summary

Senior level operations role that supports and partners with the Branch Manager. The Operations Director has direct responsibility for supporting and directing operations efforts in multiple locations within the sub-region. Includes joint accountability for branch financial results, developing budget and non-sales strategic plan on behalf or in partnership with the branch manager. You will be responsible for developing new workflow strategies to support client value and vet new strategic partners. You will provide executive or managerial oversight of other departments or staff functional area(s) such as Sub-regional office support, client management, compliance and TPA.


  • Operational, Technical and Business Responsibilities

  • Accountable to consult on the direction of the firm,workflow, account assignments and all manner of internal businessprocesses

  • Responsible for leading workflow and creating increasedsales and service capacity within the branch

  • Broad oversight and responsibility to ensure the branchis operating in accordance with BOSS Professional Standards and preparedto pass Corporate Audit.

  • Research and implement tried methods to run theoperation more efficiently

  • Apply technical knowledge to identify new utilities inthe market and advocate for their deployment within the organization

  • Identify opportunities for improvement in technology,process and staff, taking action to improve results

  • Develop and implement action plans to adapt to changinglegislative, market or corporate conditions

  • Relationships and Organizational Leadership:

  • Active member of the Regional Operations committee

  • Active member of the Sub-Region Strategic Planning Team

  • Consult with sub-region offices to promote bestpractices and operational deficiencies

  • Jointly accountable with the Branch Manager for branchfinancial results. including reconciling reports, assisting with annualbudget, and monitoring branch expenses

  • Responsibilities include oversight of monthlycommission tracking and reconciliation of branch revenue

  • Actively recruit, hire, mentor and train new teammembers

  • Lead and run the local summer internship program

  • Coordinate team vacation schedules

  • Act as liaison between the IT Department and theBranch. Responsible for communicating servicing requests, technologysoftware and hardware requests and issues

  • Oversight for facility contracts and maintenance issues

  • Oversight to ensure the coordination of office events,staff events and parties

  • Accountable to integrate new merger partners into thesub-region pre and post close

  • Develop and implement branch training as needed

  • Ensure cross-training efforts are established andcurrent

  • Manage workflow to ensure priority items are resourcedand successful

  • Oversight for planning and organization of weekly /monthly branch meetings

  • Support corporate/divisional and/or branch initiatives

  • Assist, educate and support the development of otherstaff members


  • You possess exceptional business insight (to include understanding general business principles, finance, accounting and marketing strategies)

  • You are self-motivated and enjoy working autonomously

  • You have excellent leadership and managerial skills

  • You have stellar presentation skills

  • You are able to flex/shift priorities as needed to service the needs of the department

  • You have fantastic computer skills

Other Requirements

  • Bachelors Degree (Master’s or MBA preferred)

  • You have a minimum of 5-7 years’ experience in employee benefits, insurance, management or related service industry

  • You hold a state license for Life/Disability

U.S. Eligibility Requirements (Standard for all U.S. Positions)

  • Interested applicants please submit an application and resume/CV online to be considered

  • You are 18 years of age or older

  • You are willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • You have unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • You are willing to execute the Company’s Employee Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure

We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job: Regional and Branch Operations

Organization: GBS - Heartland Region

Title: Director of Operations - Employee Benefits

Location: Missouri-St. Louis

Requisition ID: 42058